Good sales experience/Bad sales experience free essay sample

Unpleasant sales/customer service experience description and facts: I remember a Friday afternoon my husband and I trying to get an electronics representative at Wal-Mart that, we were waiting on someone that can actually speak some technology, and when we finally got an employee to assists us, he got the area nodding his head like anticipating that he was not doing anything at all, I explained was I was looking for and I gave him the details, he seemed to be tired and answer me in monosyllabs. After all the struggle he showed us something similar but not hat we were looking for, we asked more questions and the sales representative got frustrated and told us to look for it at another retailer. We return home with a sour flavor in the throat after that experience. Very pleasant sales/customer service experience description and facts: A great customer service experience was at Sawgrass Mall I stopped by an small business promoting hair products the girl greeted me within a minute and she approached me with an smile, introduced herself and started to ask questions about my hair and hat I do to take care of it. We will write a custom essay sample on Good sales experience/Bad sales experience or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page After few minutes we were engaged in an information exchange about hair products and gadgets. Long story short I ended up spending almost $ 400 at that store Just because the sales person asked the right questions and recommended the right products, no regrets products were great and appropriate to my hairstyle and lifestyle as well. Comments; When it comes to bad customer services experience the one that I described above it is how employees are not well trained in sales, and thats why they are not willing to hare treat customers in the way customers can consider the visit a good experience. Customers that are mistreated usually dont come back and spread the word of what it feels like to be a customer at the establishment, and maximize the factors contributing to a bad experience. Unsatisfied customers most likely they will explain the problem to several people, and word of mouth is very bad advertising. I realized that poor training and low salaries in the sales/customer service field leads to: The erson I dealt with was unpleasant. My problem took too long to resolve The problem was never resolved When the proper training and options in place, sales/services pros can deliver more experiences like a customers will describe as ideal. Identifying factors involved in a good sales/customer service experience: The problem was resolved quickly (She sold me a lot of products) The person who helped me was pleasant and very knoeledgeable. The person asked the right questions in one interaction, there was o passing around to multiple people. The outcome was what I was not expecting because I Just got attracted to a display showing some hair ironing tools. I have been working in the sales and customer service field for more than 10 years and Im always encouraging my crew to go above and beyond expectations to give excellent customer service and based on that maintain they sales level really high. I will continue educating myself to teach others the same tools that I have been granted through training and experience.